Unified Inbox
One screen. Every conversation.
All customer conversations from 10+ channels in one place. Agents never need to switch between tools — everything happens in a single, streamlined interface with complete context.
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Smart Automation
Work smarter, not harder.
Event-driven automation rules that execute actions based on triggers and conditions. Auto-assign conversations, apply labels, send replies, and trigger webhooks — all without manual effort.
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Analytics & CSAT
Measure what matters.
Built-in customer satisfaction surveys with 1–5 star ratings, agent performance tracking, response time analysis, and volume reporting. Export everything to CSV for deeper analysis.
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Agent Bots
Automate first response.
Webhook-powered bots that greet customers, answer common questions, and collect information before handing off to a human agent. Conversations start with the bot and escalate seamlessly when needed.
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